Privacy Policy

invoziatech Private Limited ("invoziatech", "we", "our", or "us") is committed to maintaining the highest standards of data stewardship, transparency, and security. This Privacy Policy explains how we collect, use, protect, and manage personal information when you use the FriendlyTalk platform.

By accessing or using FriendlyTalk, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

1. Scope of Policy

This Privacy Policy applies to all users of the FriendlyTalk platform, including mobile and web users. It governs the collection and processing of personal information in connection with our services and outlines your rights regarding your data.

2. Information We Collect

2.1 Types of Data

We may collect the following categories of information:

• Personal Identifiers: Name, email address, and unique account identifiers provided during registration or account usage.
• Account Metadata: Profile settings, preferences, authentication records, and related account configuration data.
• Interaction Metrics: Usage patterns, feature interaction data, and engagement metrics used to understand platform performance.

3. Utilization of Data

3.1 Processing Purposes

Collected information is processed strictly for legitimate business purposes, including:

• Service Optimization: Enhancing platform functionality, reliability, and user experience through data-driven insights.
• Security Integrity: Implementing fraud detection, abuse prevention, and system monitoring mechanisms.
• Essential Communication: Sending important service notifications, updates, and support-related communications.
• Regulatory Compliance: Meeting applicable legal, accounting, and reporting obligations.

4. Security Safeguards

4.1 Protective Measures

We implement industry-standard security controls designed to protect your data against unauthorized access, disclosure, or misuse. These measures include:

• Enterprise-grade AES-256 encryption for data stored at rest.
• TLS 1.3 encryption protocols for all data transmitted over networks.
• Zero-trust security architecture with multi-layered access controls.
• Regular third-party security audits and penetration testing.

While we strive to protect your information using commercially reasonable safeguards, no system can be guaranteed to be completely secure.

5. Your Privacy Rights

5.1 User Empowerment

Depending on applicable laws, you may exercise the following rights:

• Right of Access: Request a copy of the personal data associated with your account.
• Right to Rectification: Request correction of inaccurate or incomplete information.
• Right to Erasure: Request deletion of your account and associated personal data, subject to legal obligations.
• Data Portability: Request export of your data in a machine-readable JSON format.

6. Contact & Support

For privacy-related inquiries, data requests, or concerns, please contact us using the details below:

Privacy Operations
invoziatech Private Limited

Email: info@invoziatech.site

Address:
C/O Manzoor Ahmed, Vill Chandak, PO Haveli, Chandak,
Poonch, Jammu & Kashmir, India – 185101